Plant desk
Who picks up, and what they can read out
+1 (312) 680-3522 or care@arualcare.com, Monday to Friday, 8am to 5pm Eastern, answered at the plant by people who can pull a batch record while you wait.
No outsourced call centre, no chat widget run by somebody else, no social account answering about runs it cannot see. A call is written up against the record, and anything read from a batch record is emailed afterwards so you have it.
Where to reach it
- Telephone: +1 (312) 680-3522
- Email: care@arualcare.com
- Hours: Monday to Friday, 8am to 5pm Eastern
- First reply: within one working day
- By post: PIPING ROCK HEALTH PRODUCTS, LLC, 3900 Veterans Memorial Hwy Ste 200, Bohemia, NY 11716
- To stop texts now: reply STOP, telephone us, or use the removal form
Worth quoting
What gets the batch record open first time
- The lot number from the bottle. It opens bays one through six in a single lookup.
- Your order number, or the address it went to if the number has gone.
- Which bay you are asking about, if you already know. Most questions are about bay three or bay six.
- A photograph if a bottle arrived damaged. It settles the carrier claim in one exchange.
- The mobile number if the question is about texts, so the right record is worked.
What the desk can and cannot do
- Can read out the batch record for your lot, station by station, including the release results.
- Can name the raw material supplier behind a run.
- Can open a return or a replacement the same working day.
- Can take a number off the text list at once, without asking why.
- Cannot advise on dose, interaction or suitability. Nobody at a plant desk is your clinician and we say so rather than guess.
- Cannot make a health claim. Asked whether something treats a condition, the answer is that it is a dietary supplement and it does not.
Timing
How long each thing takes
| Request | Usual time |
|---|---|
| Telephone answered | During Monday to Friday, 8am to 5pm Eastern, by somebody who can pull the batch record |
| First reply to a written enquiry | Same day within Monday to Friday, 8am to 5pm Eastern, otherwise the next working day |
| Batch record read out or emailed | Same working day |
| Return instructions issued | Same working day |
| Refund reaching your card | 5 to 10 business days after the parcel is back |
| Number taken off the text list | At once, though a queued message may still land |
| Data access or deletion | Acknowledged within 2 business days, completed within 30 days |
Optional
Run texts
Optional, marketing only, and unconnected to placing an order.
- Marketing messages only. A run finished, a line back in stock, occasionally an offer.
- Order paperwork is never texted. Confirmations and despatch notes are emailed.
- Up to 9 messages per quarter; frequency varies. Message and data rates may apply.
- US mobile numbers, eighteen or over.
- Reply STOP to come off. Reply HELP to get our details.
- No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
- Not a condition of any purchase. See the Privacy policy and Terms of sale.
Booked in and want out? Use the removal form, reply STOP, telephone us, or write and ask.